Wednesday, January 6, 2016

Tablet Challenges

I've used a pen tablet by Wacom for years for my photo processing. It makes everything more precise. My old tablet lacked features of the current models, so I got a new Intuous Pro model for Christmas.
It seemed to work as I gradually learned the features and customizable keys, but I was not convinced that the pen pressure sensitivity was working, supposedly a default characteristic when using Photoshop. Then, one day, the lights defining the perimeters and keys no longer stayed on.
A call to Wacom was an exercise in frustration. While the tech support representative agreed that something wasn't right, she had no idea how to sort it out or solve it. Send it in for repair, she said, a feat made more difficult by the fact that I never got the follow-up email with instructions to do so. For a product that was malfunctioning 2 weeks after being unboxed, I could only wish there were another maker of tablets that had any credibility.
Amazon seemed the easiest route to return, but I decided to give a software approach another look. I uninstalled and re-installed the same current driver. It's working properly now, and I'll give it another couple of weeks to prove itself functional. Failing that, it's back to Amazon and a quest to find another company with real support. Does such a thing exist?